For the convenience of our massage therapy clients, we are happy to provide direct billing for massage therapy to many insurance companies. If for some reason, we process your insurance claim and it does not go through (declined/maxed out//unable to process), you will be responsible to pay upfront for the full treatment. If you are covered by a company that does not allow direct billing, you will be responsible to pay for your treatments in full, and then submit your receipts yourself for reimbursement.

 

It is the client’s responsibility to:
o Know if a Doctor’s note is required, if so this would need to be sent to the insurance company directly.
o Find out limits of coverage (i.e. some plans only pay a percentage).
o Find out when the benefits year starts/ends.

Dual Benefits – if you are covered by your own insurance as well as a spouse/partner’s plan, the insurance rule is that you must claim against your own plan first until it’s used up and then you can claim on the alternate plan. If you have a secondary plan that you would like to direct bill to, please contact us prior to your first appointment. We aren’t always able to submit to two plans. In some case the balance must be submitted by the client to their secondary company. There are two exceptions to this:
1. If you have two plans with the same company, and
2. If your secondary plan is Blue Cross, or Green Shield Canada.

My clinic has a prearranged direct billing for several benefit plans with Telus eClaims, ProviderConnect, RWAM, and Medavie Blue Cross, Claimsecure, and Claimsxchange.

 

Let us submit your insurance claim on your behalf with Telus eClaims. This free service reduces out-of-pocket expenses and is supported by following insurers:
o Canada life
o Manulife
o Alberta Blue Cross
o Beneva by LaCapitale
o Claimsecure
o Desjardine insurance
o iA Financial Group
o Johnson
o Johnston group
o UV insurance
o BPA
o LifeWorks
o Chamber of Commerce Group Insurance Plan
o CINUP

o COUGHLIN employee benefits specialist
o COWAN
o D.A. Townley
o First Canadian insurance corporation
o GMS
o Group HEALTH benefit solutions
o GROUP SOURCE
o LiUNA Local 183
o LiUNA Local 506
o MANION
o Maximum benefit
o People corporation
o RWAM
o Union Benefits

 

ProviderConnect is a web-based portal for health care providers offered in partnership with the following participating health benefit carriers/adjudicators/third party Payors:
o Green Shield Canada
o SSQ insurance
o Empire Life
o MEDIC CONSTRUCTION

 

RWAM works together with respected providers in the insurance industry to bring you a wide range of options and unique solutions.
o Lacapitale
o CHUBB
o Canada life
o RBC insurance
o Allstate benefits
o Lifeworks
o Homewood Health
o Wello get well, keep well
o ECare
o Equitable Life of Canada
o Empire Life
o iA Financial Group
o Assumption Life
o Allianz Global Assistance
o Telus
o Express scripts
o GSC green shield Canada
o Worldcare

 

Medavie Blue Cross
o Canadian Armed Forces (CAF)
o Royal Canadian Mounted Police (RCMP)
o Veteran Affairs Canada (VAC)
o Immigration, Refugees and Citizenship Canada (IRCC)

 

With ClaimSecure, you’re in great company, big or small we work with them all.
o Air Canada
o Manitoba Hydro
o Assumption Life
o Good Year
o AFBS
o La Rocca
o Nahanni steel products
o Flagstaff County
o Don’s Photo
o Viking Cives Ltd.
6. The claimsxhange
o Co-operators
o Equitable Life of Canada

 

PLEASE NOTE:
o Insurance benefits Do Not cover missed appointment fees.
o Desjardin Insurance only allows payment to be sent to the plan member. Clients will need to pay at the time of the appointment, but we submit the claim on your behalf for
reimbursement to you.
o Committed Hands Massage Therapy (CHMT) cannot directly bill for two (2) hour massages to Sunlife Insurance due to restrictions within their system.
o CHMT is not able to issue Insurance receipts when redeeming a gift card for treatment. It is against policy to issue a false receipt or charge documentation or name on the receipt. CHMT does not control the policies made by CMMOTA and the insurance
companies. We apologize for any inconvenience, but we are complying with the regulations as they have been stated to us.